FAQ's - My Order

You can check out as a guest or create an account. It is totally up to you!

If you checkout as a guest, as we'll send you plenty of emails to keep you in the loop on what's happening with your order.

If you create an account, your shipping and billing information is saved for future orders so you can check out faster and you can view shipping updates and past purchases. If you fall in love with a fragrance but forget which one it was, the information is always there for you.

You can reset your password. Head over to the log in page, enter the email you set your account with and click forgot password. Follow the prompts and reset a new password. If you no longer have access to the email/cannot remember your email account-create a new account.

We accept most credit/debit cards-Visa, Mastercard, Amex and PayPal payments. 

Double check that your billing address matches your credit card information. If the problem persists reach out to your credit card company for more information. If it is a glitch on our end, please reach out to us.

If you are outside Windsor, please ensure that you do not have any "Pick up/Local" items added to your cart. If you are having problems please reach out to us! We are here to help. :)

If your order hasn't shipped, we can definitely help. Please write us.

If your order hasn't shipped we can help. :) Please contact us.

All orders are processed in the order that they are received. We try to process orders as quickly as possible but generally it can take up to 3 business days for your order to be shipped or ready for pick up.

We try very hard to only list what is in our inventory, but mistakes occasionally happen. If a product is not in stock, we'll write you as soon as we know, to inform you and give you the option to hold your order until the item is made or substitute/cancel part/all.

When your order is ready, you will receive a tracking number and a link to Canada post's website. Enter in the tracking provided, and you can watch your parcels scenic journey to you. :)

We always double check but if something is missing please write us and accept our sincere apologies! We'll do our best to make it right.

That was a bumpy trip! Please write us! We'll do our best to resolve any problem you may have.