Order FAQs

Order FAQ's

Got questions about your order? Check out our FAQs below for answers on tracking, shipping, cancellation, and more. At Swinging Soaps, we're dedicated to providing the best shopping experience possible.

Can I order without creating an account? Yes, you totally can! It's your call whether you want to checkout as a guest or create an account with us.

The best part of creating an account is you can always revisit your past purchases and never lose track of your favorite scents!

Don't worry, it happens to the best of us! To reset your password, simply go to the login page and click on the "Forgot Password" link. Enter the email address associated with your account and follow the prompts to reset your password. Easy peasy!

But what if you can't remember your email address or no longer have access to it? In that case, you'll need to create a new account.

If you haven't received any emails from us, don't panic! First, check your spam folder, sometimes our emails can end up there. If you still can't find an email, reach out to us and let us know. We'll be happy to help you out and make sure you're always up to date.

"Ready to check out? Great! :) We accept a variety of payment methods to make your shopping experience as seamless as possible. You can use your credit or debit card - whether it's Visa, Mastercard, or Amex - or opt for the convenience of PayPal. So go ahead, take your pick and let the shopping begin!

Here are a few things to try. First, make sure your billing address matches your credit card information. If that's not the issue, reach out to your credit card company to see if they have any insights. And if the problem persists, don't hesitate to contact us. We're here to help and will do our best to get everything sorted out for you.

Absolutely! If your order hasn't been shipped yet, we're happy to help you make changes or add items to it. Just shoot us an email and we'll take care of the rest. We're always here to make sure you get exactly what you want.

Want to keep tabs on your order's journey to you? You'll receive an email with a tracking number and link to Canada Post's website in your inbox. Simply click on the tracking info, and you can sit back and watch your parcel make its way to your doorstep.

Don't worry, we've got you covered! If your order hasn't shipped yet, we can help you cancel it and sort everything out. Just reach out to us as soon as possible and we'll take care of the rest. Customer satisfaction is our top priority, so we're always happy to help!

Uh oh, we always aim to get your order perfect, but mistakes can happen. If you find that something is missing from your package, don't fret! Just send us a message and let us know. We apologize for any inconvenience and we'll do everything we can to make it right.

Oh, no! That was a bumpy trip!

We use lots of packing material to ensure your products arrive as they were sent. Please write us! Your satisfaction is our top priority!