FAQ's - SHIPPING & RETURNS

At the moment, we only ship within Canada. We apologise for the inconvenience, but if you keep an eye out on social media we will announce when we expand to other countries.

Yes, we do via Canada post.

We are based in Ontario so generally shipping is fairly quick-when your order is ready to ship, you'll receive an email with tracking as well as an estimated shipping date. Should you need it by a specific time, please reach out to us and let us know-we'll do everything we can to help. 

You'll receive a tracking number and if you go to the shipper's address and enter in the tracking provided you can watch your parcels scenic journey to you.

No worries, we keep track of everything! :) Feel free to write us with your order number and we will write you back with your tracking number.

No worries! :) You can reset your password, just follow the prompts and enter the email you set your account with and it'll generate a new password for you.

Don't panic! :) Did you receive a notification? If you did, follow the information they provided. You might have to pick up your parcel/there might be a chance to re-attempt delivery if it's a better option for you.

We have shipped thousands of parcels and I can count on one hand, the number of lost parcels, so please rest easy. Reach out to us if you are worried. We'll find it. :)

Oh, no! No worries, we will resend it back to you if you have missed the courier. Each circumstance is different so please write us if it's inbound, and we'll find out what happened. If it's an error on our part, we will repackage it so we know everything is good, and send it back to you at no cost.

We want you to love your purchase! We really do! If you are not happy within 30 days, with anything received - please write us, and we'll do our best to make sure you are happy.

Please write us! We'll do our best to resolve any problem you may have.

Merry Christmas! :) Generally if your order is placed prior to/between Dec 9-13th via ground mail, it should reach you in time for Christmas. To arrive prior to December 24th, via Express post your order must be placed no later than December 15th.

If you are ordering for a pick up order/local delivery-it's chaos at the shop! Orders will take longer to process, please allow up to 5 business days to have your goodies ready. We stay open right up until the 24th of December.