Shipping and Returns FAQs - Swinging Soaps
Shipping and Returns FAQ
Have questions about shipping or returns? Check out our Shipping and Returns FAQs below for all the answers you need. From delivery times to refund policies, we've got you covered.
We're based in Ontario, so shipping is usually pretty speedy. After your order is ready, we'll send you an email with a tracking number and an estimated delivery date.
If you need your order by a certain date, don't hesitate to let us know when you're placing it. We'll do everything we can to make sure it arrives on time.
Oops, that's no fun! But don't worry, we've got you covered. If your package is on its way back to us, just reach out to us and let us know. We'll do our best to find out what happened and get it back to you as soon as possible. If it was our mistake, we'll even cover the cost of reshipping it to you. Just sit tight and we'll take care of everything!
Absolutely! We want you to be over the moon with your purchase, but if for any reason you're not satisfied within 30 days of receiving your order, please reach out to us. We'll work with you to make it right, whether that means a refund, exchange, or store credit. Our mission is to ensure you're 100% satisfied.
Don't worry, we've got you covered! Just reach out to us as soon as possible, and we'll work to fix the problem and make things right. Your satisfaction is our top priority, and we'll do everything we can to ensure you're happy with your purchase.