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Frequently Asked Questions

About Shipping & Returns

  Do you ship outside of Canada?

  Do you ship to PO Boxes?

  How long does shipping take?

  How do I track my order?

  I checked out as a Guest and don't have tracking. Can you help?

  I can't log in to track my order-I forgot my password. Can you help?

  My parcel couldn't be delivered-what options do I have?

  I think my parcel is lost! Help?

  My parcel is being returned to you-Help?

  What is your Return Policy?

  What if my parcel arrives damaged?

  It's Christmas, what date do I need to order by to receive it by December 24?

Still need help?

We are here to help. Please feel free to reach out.

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