Processing & Packing
We aim to have orders shipped within 3-5 business days. This additional time allows us to beautifully and safely pack your items. It also give us time, if needed, to make an item if it's not in stock.
Once your order is placed-you'll receive a confirmation letter from us, and we'll email you once your order is ready to ship with a tracking number.
Eligible for Free Shipping within Canada
If your order is over $80 - Your shipping is free. This is done automatically for you in checkout.
Flat Rate Shipping
If your order is below $80 - We offer $12.00 Flat Rate shipping across Canada.
Flat rate shipping means you only pay one rate/order, so it will only cost $12.00 shipping, for your order to reach you.
We are so pleased to now offer shipping to our US friends! We ship to most States within the USA. There is multiple shipping rates available to choose from and as we grow, we'll look at getting better shipping rates to the States.
Please note-we can only ship an order to one delivery address. If you wish to ship to multiple addresses you'll need to create a new order.
Sending someone a gift?
If you wish to send your order as a gift to someone let us know and we will add a personal note to your order. :)
Changing / Adding to / Cancelling your order
Once it's shipped we cannot change your order, but up until it's dropped off we'll do our best to help.
We use Canada Post Expedited service to ship your order. It takes between 3-9 business days to arrive. You'll receive a tracking number and an email so you know when to expect your order.
100% Money back guarantee
We offer a 100% Money back guarantee within 30 days
If you need to return anything for any reason give us a call/email us with your Order number and we'll make it easy to sort it out.
If you are not happy with any of our products-please let us know and we'll either give you a refund or exchange the item(s).
We pack items very well - If something arrives damaged, please send us pictures with your order number, as soon as it arrives.
We'll get it sorted with you straight away.
Lost packages / Delayed Shipments
Lost packages are very rare, but it can happen. If your package hasn't reached you after 1 week of it's estimated delivery date please let us know and we'll open an investigation with Canada post for you. We'll get everything sorted so you are happy, no worries. :)