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Refund policy

Returns, Exchanges & Refunds

We want you to be happy with your Swinging Soaps order. If there is a problem, please email us at hello@swingingsoaps.com within 30 days of delivery.

Returns

To qualify for a return, products must be:

  • Unused and unopened

  • In their original condition and packaging

  • Returned within 30 days of delivery

  • Approved by us before being mailed back

Because bath and body products are personal-care items, we cannot accept opened or used products for hygiene reasons unless they arrived damaged, defective or incorrect.

To request a return, email hello@swingingsoaps.com with your name, order number and the item you would like to return. Please wait for return instructions before mailing anything to us.

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect. We recommend using tracked shipping because we cannot issue a refund for a return that does not reach us.

Original shipping charges, duties and import fees are non-refundable unless the return is due to an error by Swinging Soaps.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us within 7 days of delivery at hello@swingingsoaps.com.

Please include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the product and packaging

We will review the issue and arrange a replacement, exchange or refund. If the mistake was ours, you will not be charged return or replacement shipping.

Please do not discard a damaged item or its packaging until we have reviewed your request.

Exchanges

Unopened and unused products may be exchanged within 30 days of delivery with prior approval.

If the replacement product is unavailable, we may offer another product of equal value or issue a refund. Customers are responsible for exchange shipping costs unless the original product was damaged, defective or incorrect.

Cancellations

Please contact us as soon as possible if you need to cancel an order. We will do our best to help, but cancellation cannot be guaranteed once an order has entered production, been prepared or shipped.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used bath and body products

  • Gift cards

  • Personalized or custom-made products

  • Items marked final sale

Refunds

Once your approved return has been received and inspected, we will email you with the outcome.

Approved refunds will be issued to the original payment method within 3 business days. Your bank or credit card provider may require additional time to post the refund to your account.

If you have not received an approved refund after checking with your bank or credit card company, please contact us at hello@swingingsoaps.com.

This policy does not limit any rights you may have under applicable consumer-protection laws.